Please check below for the answers to our most common Nando's Delivery questions.

Delivery FAQ's

I’m struggling to get into my account to place an order

You may have the wrong mobile number on your account or be using the wrong email address. Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with your mobile number and member number from your email address registered with us and we will look into this for you and update your details if required.

My address is not showing as available for Nando’s Delivery

If your address is showing as unavailable, it means you are outside of our current delivery area. Nando's Delivery is currently available in selected restaurants across VIC, QLD, NSW and WA. There is a 5km delivery radius from a Nando's Delivery restaurant. Alternatively, it may mean your address has been entered incorrectly so please double check and try again. If you continue to have issues, please take a screenshot of any error messages and email to <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a>.

My order is missing items

Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with what item(s) were missing and we'll organise a refund for the missing items.

My order did not arrive, I need a refund

If your delivery fails to arrive, please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with your order details and we will look to refund your order.

I need to cancel my order

Once an order has been placed, you cannot cancel your order. Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with the details and we will investigate this for you however we cannot guarantee a refund.

I typed in the wrong address

Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> as soon as possible with your updated address and order number and we will try and arrange a change of delivery for you.

My order is late

You can check the status of your order in the delivery tracker provided on your confirmation email. If there looks to be a problem, please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with your order number and details of the issue.

I have been charged twice or more

Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with your order details and we'll organise a refund for the extra charge(s).

I had an issue with my delivery person

Please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with any details and we will look into this matter for you.

I never received my receipt

You should be emailed your tax receipt as soon as you order to the email address provided, please remember to check your junk mail. If you cannot find your receipt, please email <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with your order details and we will email this out to you again.

I want to speak to a restaurant about my order

You can contact our Customer Care Team with any issues you are having, and we can coordinate with the restaurant for you. Please email us at <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> and have your order details ready.

Can I pay with my points?

Yes, you can pay for your whole order including delivery with your PERi-Perks points providing you have enough for the whole order. At this time, you cannot part pay with points.

Will I earn Points?

You will earn points for your delivery items excluding the delivery fee.

Can I use my offers on Nando’s Delivery?

Yes, you can use any relevant online or delivery offers for your order. Please check the specific terms and conditions around an offer before applying.

How do I place an order via the app or website?

You can log in to your Nando’s account or set up an account via the Nando’s app or website. You can then select the Menu/Order option and place your order. You will be prompted to select Delivery as an option and your order will be allocated to your nearest Nando’s.

Can I pick what Nando’s restaurant I want my food delivered from?

At this stage your order will be automatically allocated to your nearest restaurant for delivery.

Can I place a delivery order over the phone?

Delivery orders must be placed via the Nando’s app or website and cannot be placed over the phone.

What payment options do you have?

We currently accept all major credit cards or PERi-Perks points for Delivery orders. Members must have enough accrued PERi-Perks points to cover the entire order cost. We will be looking to expand this selection soon.

What stage is my order at?

You can check what stage your order is at via the tracker. You can find this on your order confirmation email.

I want to complain about the food I received

Please email us at <a href="mailto:customercare@nandos.com.au">customercare@nandos.com.au</a> with the details of your complaint and any relevant photos.

I forgot my password for my account

You can request a Forgot Password code from the sign in page on the app or website and this will be emailed to you. Please make sure and enter the email address linked to your account.

How do I view my order history?

Your order history is available in the Nando’s app or your profile on our website. You can find it under ‘Points Activity’.

Have another issue?

If the answer to your questions is not listed above, please drop us a line <a href="https://nandosanz.zendesk.com/hc/en-au/requests/new" target="_blank" rel="noreferrer noopener">here </a>and we will be in touch as soon as we can.

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