PERi-Perks Terms and Conditions

1. The Program (defined below) is operated and managed by Nando's Australia Pty Ltd ACN 079 066 407 of 680-682 Victoria Street, Richmond VIC 3121 (Nando’s, we, our or us).
2. By providing your details, verifying your unique email address and mobile phone number, using your Card (defined below), downloading or using a compatible application or using the App and Website, you agree to these Program Terms and Conditions (Terms).
3. The Nando's PERi-Perks loyalty program (Program) gives benefits (perks) to Members (defined below), including PERi-Perks points (Points), and is available in Nando’s restaurants in Australia and on orders placed via the App (defined below) or at www.nandos.com.au (Website), excluding purchases made from third-party aggregators (e.g. UberEats, Menulog and DoorDash) (Aggregators).
4. Individuals can become Program members (Members) by:
   1. downloading the Nando’s mobile telephone application (App) for compatible smart phones and devices and following the prompts to register and activate the App;
   2. collecting a Program card (Card) from a participating Nando's restaurant in Australia and visiting www.nandos.com.au/periperks to register their details and activate their Card; or
   3. placing an online order via the Website or the App.
5. Once an individual has registered their name, email address and mobile phone number via the App or Website, or registered a Card via the App or Website, they must click the link sent to them via SMS for verification. Unverified Members can still earn Points via the Card, App or the Website but cannot redeem perks or Points until verified.
6. Individuals under 18 must have prior parental/guardian approval to register for the Program and must read and consent to these Terms. Nando’s may require parents/guardians to enter into a further agreement as evidence of consent to the minor registering for the Program.
7. Verified Members must authenticate their device each time they sign into their Account (defined below) on a new device using 2 Factor Authentication.
8. When a Member is verified, a Program account (Account) will be created for them. Verified Members who collected and registered a Card can activate the App so they can accrue and redeem Points via the App or Website. Verified Members who initially activated via the App or the Website can link a Card during the App or Website registration process. Verified Members who activated their Program after collecting a Card, but who did not enter any Card details when prompted in the App, must get in touch with us in the “Contact Us” section of the Website.
9. There is a strict limit of 1 registered Account per Member/person. Each Account requires an independent email address and mobile number which need to be verified. Members are not permitted to share an Account or barcodes for Program offers.
10. Unless we advise otherwise, 1 Point will be awarded to a Member's Account for each dollar they spend with us on full priced items, discounted or special-priced items (excluding centre staff discounts, staff discounts and emergency services discounts) and meal bundle purchases (excluding charity items, complimentary items and gift cards), where the Member pays via an online order placed on the App or Website or has their member barcode scanned in a restaurant before the transaction is finalised on the App or the Card. Points will not be awarded on surcharges (e.g. public holiday surcharges) or bank and credit card fees. The spend amount per item will be rounded up to the next whole dollar amount (e.g. an eligible item valued at $12.95 will accrue 13 Points, an eligible item valued at $21.00 will accrue 21 Points and an eligible item valued at $25.05 will accrue 26 Points).
11. Purchases of charity items (e.g. United Against Malaria merchandise), complimentary items (e.g. free birthday meals or chips with any main item purchases) and gift cards will not accrue Points, but all other eligible items in the transaction will accrue Points unless stated otherwise in the promotion or offer terms and conditions. If a transaction includes these items, Points will only be accrued on the eligible items and not the entire transaction.
12. When redeeming Points for Nando’s items in Nando’s restaurants or via the App or Nando’s Website, verified Members must have enough Points to redeem against the full value of the item using Points alone. Points are redeemed by presenting a Member barcode for a verified Account or the verified Member Account being logged in on the App or the Nando’s Website at the time of purchase. For Points redemptions made in line with this clause, alternative payment methods must be used to purchase items not covered by the Points redemption (e.g. credit or debit card).
13. If redeeming coupons or vouchers issued by Nando’s, verified Members cannot pay for the coupon or voucher transaction using Points.
14. If a surcharge is added to an item, verified Members cannot pay for the item using Points.
15. Members are entitled to receive the following, which are subject to the further individual terms and conditions of each offer listed in the App or the offer email sent to the Member:
    1. 1 x $15.00 Nando’s voucher during their birthday month (Birthday Voucher) if they have transacted within the 6 months before the start of their birthday month, verified their Account and entered their birth date in their Member profile in the Account (Eligible Member). We will send an email to Eligible Members with a barcode for the Birthday Voucher on the 1st day of their birthday month (e.g. if an Eligible Member’s birthday is the 6th or 29th of September we will send the email with the Birthday Voucher on the 1st of September). The barcode will be valid for 30 days from the date the email is sent and cannot be redeemed outside this period, regardless of any circumstances beyond their control (including public holidays or restaurant closures). A verified Card or App and photo identification must be presented by the Eligible Member to confirm their identity and birth date registered on their Account. Nando's takes no responsibility for incorrectly entered birth dates. If a Member registers and joins the Program in their birthday month, no Birthday Voucher will be provided, the Member must wait until the following year to receive the Birthday Voucher if they are considered an Eligible Member at that time; and
    2. upon verification of their Account as a new Member, a barcode for 1 x complimentary regular chips or regular PERi-PERi chips with the purchase of any main item will be sent via email and issued in the App to be redeemed in a participating Nando’s restaurant or via online ordering in the App or Nando’s Website. The barcode will be valid for 3 months from the issue date. The offer is not valid with catering and Aggregator delivery orders.
16. Additional rewards and entitlements may be offered to Members at Nando's sole discretion.
17. Nando’s may, in its sole discretion, reward Members with tickets or invitations to affiliated or sponsored events, in which case:
    1. Members must advise Nando’s in writing (to periperks@nandos.com.au) if they are unable to accept the reward (including physical attendance) no less than 48 hours before it;
    2. Members must, while attending the event, conduct themselves in a respectful and safe manner, ensuring that they do not cause or inflict harm or damage to other event patrons, event staff, Nando’s staff, the event or Nando’s property; and
    3. if a Member fails to adhere to this clause, Nando’s may cancel the Account and expire the Points in Nando’s sole discretion.
18. If any reward (or a part of any reward) offered under this Program is unavailable, Nando’s, in its sole discretion, reserves the right to substitute the reward (or that part of the reward).
19. Points will expire, and be forfeited, if no transactions are made on an Account for a consecutive period of 365 days. Nando's will then automatically deduct and invalidate any accrued Points and other entitlements from such an Account. The Account will not be terminated but the Members Points will expire and be forfeited. Nando’s may amend the point expiration period in its discretion, but if it is reduced it will not occur without prior notice to Members.
20. Nando’s may conduct reward offers, promotions and discounts open to verified Members (or selected verified Members) only. Nando’s may send personalised offers depending on what it believes they might enjoy so a Member’s offer may be different to another Member’s offer.
21. The number of Points required for eligible purchases may change without prior notice, including special promotions running at selected restaurants on selected dates and times.
22. Points balances and rewards offered under the Program are not transferable, exchangeable or redeemable for cash or other currency. Points accrued in multiple Accounts cannot be combined.
23. Members are responsible for ensuring the correct number of Points have been added or deducted in their Account for each eligible transaction. Members must notify Nando's of any apparent discrepancy within 14 days by contacting periperks@nandos.com.au or 1300 NANDOS (1300 626 367). Nando’s will be unable to add Points related to transactions where the barcode on a Card or the App was not scanned by a Member or where purchases were made using Aggregator platforms, however Members can otherwise submit their purchase receipts up to 14 days after a particular transaction has been made (capped at a maximum of 3 receipts in any 24-hour period (Daily Cap)) by following the prompts in the “Add Receipt” section of the Nando’s Website or the App. After 14 days have elapsed, the receipt will no longer be considered an eligible receipt to reclaim Points. If a valid and eligible receipt is added by a Member, is under the Daily Cap, is through an approved purchasing platform and is verified by Nando’s, the eligible Points applicable to the transaction will be added to the Member’s Account within 48 hours. If the receipt is deemed invalid or ineligible by Nando’s, it will advise the Member via email. If a Member does not have a receipt or any proof of purchase, Points cannot be allocated to an Account under this clause, nor can refunds be offered.
24. If a physical Card is lost or stolen, the Member should contact Nando’s via www.nandos.com.au/help/contact where they will be set up on the App. All points accrued on the lost Card will be transferred to the App. Cards that are reported to Nando’s as lost or stolen will immediately be cancelled and rendered inactive. While every effort will be made to ensure that the full Points balance for the Account is transferred to a new card or the Account in the App, Nando's will not be responsible for any Points lost prior to the transfer (including any redemptions that may have occurred while the Card was lost).
25. If a Member’s phone is lost or stolen, or a verified Member obtains a new phone, they must log onto the Website and follow the prompts to update their password. After the password has been updated, the verified Member can download the App to their new compatible phone and log in using their verified email address and new password. Any Account login on a Members new device will require the device to be authenticated via 2 factor authentication using the registered mobile phone number on the Account. All information will then sync to the existing verified Member details. While every effort will be made to ensure that the full Points balance for the Account is transferred, Nando's will not be responsible for any Points lost prior to the transfer (including redemptions that may have occurred while the previous phone was lost).
26. The barcode associated with the Account is not exclusive to the App and should not be shared publicly (e.g. social media). A photocopy of the barcode can still be recognised to redeem.
27. The Card and the App will be accepted in Nando's restaurants in Australia. From time to time some restaurants may be prevented from processing a Program transaction due to circumstances beyond their control (e.g. internet outage). If a restaurant cannot accept the Card or App, individuals will be required to visit an alternative restaurant to participate in the Program or obtain a printed receipt for their purchase and add the transaction to their Account using the ‘Add Receipt’ feature on the App or the Website following the process required in clause 24.
28. Nando's reserves the right to refuse a Card or App if there are grounds to believe that the use is unauthorised, fraudulent or otherwise unlawful.
29. No fees will be charged by Nando's for the issue, registration, activation or use of the Card or App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program, the Website or the Nando’s Website.
30. If a Member loses or forgets their Account password, they should apply to reset their password using the ‘Forgot Password’ link on the App or the Website. A password reset code will then be sent to them via email which will enable the Member to create a new password once the code is entered into the App.
31. Members can check their Points balance at any time through the App or by visiting the Website and logging into their Account with their verified email address and password.
32. Nando's reserves the right to alter these Terms in its sole discretion without prior notice. The Program, including any offer or promotion conducted under the Program, will continue until it is terminated by Nando’s. Should the Program be suspended, terminated or cancelled at any time Nando’s will notify Members via email or the relevant section of the Nando's Website.
33. Nando’s reserves the right, at any time, to verify the validity of Members (including identity, age and place of residence), registrations, Accounts, Points accruals and redemptions. If there is a dispute as to the identity of a Member, Nando’s reserves the right, in its sole discretion, to determine the identity of the Member.
34. Nando’s reserves the right, in its sole discretion, to disqualify any Member who Nando’s determines has breached any of these Terms, has tampered with registration, Points accrual / redemption and/or Account verification process, or engaged in any unlawful or other improper conduct calculated to jeopardise fair and proper conduct of the Program.
35. Errors and omissions may be accepted at Nando’s sole discretion. Failure by Nando’s to enforce any of its rights at any stage does not constitute a waiver of those rights. Nando’s legal rights to recover damages or other compensation from such an offender are reserved.
36. Incomplete or indecipherable Member registrations or reward redemption forms may, at Nando’s sole discretion, be deemed ineligible for the Program or deemed invalid.
37. If for any reason the Program is inoperable (including computer viruses, bugs, tampering, unauthorised intervention, fraud and technical failures) Nando's reserves the right in its sole discretion to disqualify any individual who tampers with the Program or systems used to operate and manage the Program, and to cancel, terminate, modify or suspend the Program. This includes causes beyond the control of Nando's which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Program.
38. Nando’s decision in relation to all matters arising under the Program is final and binding, and no correspondence will be entered into.
39. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Nando’s (including its officers, employees, contractors and agents) is not responsible for, and excludes all liability (including negligence), arising from, any personal injury, loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of registration to, and participation in, the Program, including but not limited to:
    1. any theft, unauthorised access or third-party interference;
    2. accrual or redemption of Points;
    3. any registration or reward claim that is late, lost, altered, damaged or misdirected (whether after receipt by Nando’s or not) for any reason beyond the reasonable control of Nando’s;
    4. use of a Card, the App, the Website or the Nando’s Website;
    5. accepting, using or taking a reward, entitlement or discount offer under the Program;
    6. any tax liability incurred by a Member in connection with the Program, including in relation to accepting, using or taking any reward, entitlement or discount offer under the Program;
    7. any communication to any Member that is late, lost or misdirected for any reason, including but not limited to spam filters operating on a Member's email account or other system configuration problems; and
    8. any problems, technical difficulties or malfunctions of any telephone network or line, computer system, equipment, server or provider, software, technical problem or traffic congestion on the Internet (whether or not under Nando’s control), including any injury or damage to any individuals computer or technological device related to, or resulting from, participation or registration in the Program, downloading the App or any materials in the Program or otherwise accessing or using the Website or the Nando’s Website.
40. These Terms are to be read in conjunction with, and subject to, any additional terms and conditions governing any particular reward, promotion, discount or offer operated or offered by Nando's, and in the event of any inconsistencies, these Terms will prevail.
41. Information collected from Members at the time of signing up to the Program is subject to Nando’s privacy policy available at www.nandos.com.au/privacy and this clause. Nando's collects personal information to conduct the Program and may, for this purpose, disclose such information to third parties, including agents, contractors, service providers and reward suppliers. Participating in the Program is conditional upon Members providing this personal information. Nando's may, for an indefinite period, unless otherwise advised, use the information provided for promotional, marketing, publicity, research and profiling purposes, including sending postal messages, electronic messages or telephoning the Member. Members should direct requests to access, update or correct information to periperks@nandos.com.au or 1300 NANDOS (1300 626 367). Details on the feedback process for treatment of a Members personal information can be found in the Nando’s Privacy Policy. Nando’s may share a Members personal information with entities based overseas (Overseas Recipients). Nando’s cannot guarantee that any such Overseas Recipients will comply fully with the Australian Privacy Principles in relation to their personal information but will take reasonable steps to ensure that any such Overseas Recipients are bound by terms and conditions substantially similar to those contained in the Nando’s Privacy Policy. By becoming a Member, you acknowledge and consent to the sharing and disclosure of your personal information to any such Overseas Recipients and agree not to hold Nando’s liable in this regard.
42. Nando's reserves the right to change or revise these Terms and Conditions at any time.
43. All current Members will receive a monthly statement from Nando’s via email displaying their Points balance and from time to time information and offers. There will be an option in the email to opt out of receiving communication from Nando’s. If a Member chooses to opt out, the Member will no longer be eligible to receive and participate in offers via email. If a Member would like to opt back in they can contact Customer Care via customercare@nandos.com.au.
44. Members are unable to change their date of birth in the App or the Website. If these details need to be updated the Member should email periperks@nandos.com.au.
45. The laws of Victoria, Australia apply to the Program to the exclusion of any other law. Members submit to the exclusive jurisdiction of the courts of Victoria, Australia.